1. Has your organization created and implemented written policies on how to achieve accessibility by meeting all applicable accessibility requirements in the IASR?

Response: No

Comments: Our organization has recently experienced a significant change in leadership (May 2025). The Board of Directors along with the Executive Director and Senior Managers are focused on agency compliance with current legislation, one of which being AODA.

2. Has your organization established and implemented a multi-year accessibility plan?

Response: No

2.a. Does your organization have a website?

Response: Not provided in the copy supplied

2.a.i Is your organization’s accessibility plan posted on your organization’s website?

Response: Not provided in the copy supplied

2.a.ii Does your organization provide the accessibility plan in an accessible format when requested?

Response: Not provided in the copy supplied

2.b Does your organization update the accessibility plan at least once every 5 years?

Response: Not provided in the copy supplied

3. Does your organization provide appropriate training on:

3.a. The AODA Integrated Accessibility Standards Regulation?

Response: Yes

3.b The Human Rights Code as it pertains to people with disabilities?

Response: Yes

4. Does your organization have a process for receiving and responding to feedback that is accessible to people with disabilities?

Response: Yes

4.a. Does your organization notify the public about the availability of accessible formats and communications supports with respect to the feedback process?

Response: No

5. Does your organization have one (or more) website(s) which it controls directly or indirectly?

Response: Yes

5.a. Do all your organization’s internet websites conform to WCAG 2.0 Level AA (except for live captions and prerecorded audio descriptions)?

Response: No

6. Does your organization provide training about providing goods, services or facilities to persons with disabilities to the following: staff and volunteers; people involved in developing accessibility policies; people providing goods, services or facilities on behalf of the organization?

Response: Yes

6.a. Does the training include all of the following (AODA purpose; Customer Service Standards purpose; interaction/communication; assistive devices/service animals/support persons; use of available devices; what to do if difficulty accessing)?

Response: Yes

7. If there is a temporary disruption of goods, services or facilities used by persons with disabilities, does your organization give a notice of the disruption to the public?

Response: Yes

7.a. Does the notice include: reason; anticipated duration; alternative facilities or services (if any)?

Response: Yes

8. Does your organization ever require a person with a disability to be accompanied by a support person when on your premises?

Response: Yes

8.a. Before requiring a support person, does your organization consult, determine necessity for health/safety, and confirm there is no other way to protect health/safety?

Response: Yes

9. Does your organization employ any persons with disabilities for whom you have provided individualized workplace emergency response information?

Response: No

9.a

Response: Not applicable (question 9 answered “No”)

9.b

Response: Not applicable (question 9 answered “No”)

9.b.i

Response: Not applicable (question 9 answered “No”)

9.b.ii

Response: Not applicable (question 9 answered “No”)

10. Since January 1, 2017, has your organization constructed new or redeveloped any of the following items (outdoor eating areas; outdoor play space; off-street parking; service counter; fixed queuing guides; waiting areas)?

Response: Yes

10.a. Where applicable, do the newly constructed or redeveloped items meet the general requirements outlined in the Design of Public Spaces Standards?

Response: Yes

10.b. Does your organization’s multi-year accessibility plan include procedures for preventative and emergency maintenance of accessible elements in public spaces, and for dealing with temporary disruptions when accessible elements are not in working order?

Response: No