Multi-Year Accessibility Plan (2026–2031)

John Howard Society of Niagara

1. Statement of Commitment

The John Howard Society of Niagara is committed to providing services in a way that respects the dignity and independence of all individuals. We are dedicated to creating an inclusive and barrier-free environment for clients, employees, volunteers, and community partners.

We are committed to meeting the requirements and comply with the requirements of the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005. This plan is in effect from 2026 to 2031.

2. Organizational Information

Organization Name: John Howard Society of Niagara
Sector: Non-profit (Community Justice & Social Services)
Number of Employees: Approximately 50–100
Plan Duration: January 2026 – December 2031
Date of Last Review: December 2025

3. Past Achievements

The John Howard Society of Niagara has taken the following steps to improve accessibility:

  • Provided AODA and accessible customer service training to all staff, volunteers and students
  • Provide transportation to areas of service via agency vehicles and/or public transportation passes
  • Offered flexible program delivery (in-person, phone, and virtual)
  • Established accessible client feedback processes (on-line, in person, written and/or oral)
  • Improved physical accessibility in office locations where feasible
  • Upgraded website accessibility to WCAG 2.0 Level AA

4. Policies and Accessibility Framework

The organization maintains the following policies:

  • Diversity, Equity and Inclusion in the Workplace
  • Customer Service Policy
  • Return to Work Policy

All policies are reviewed regularly and are available in accessible formats upon request.

5. Accessibility Initiatives (2026–2031)

Barrier Identified Action Standard Area Timeline Responsibility Status
Clients with cognitive or literacy barriers Simplify forms and provide plain-language supports Information & Communications Dec 2026 Program Managers Planned
Mental health-related barriers for clients Enhance trauma-informed and mental health training Customer Service / Employment Ongoing Program Managers Ongoing
Improvements to physical spaces to remove barriers Review offices and public areas Customer Service Ongoing Program Managers Ongoing

6. Accessibility Standards

a) Requirements

  • Accessibility policies are reviewed and updated regularly
  • Training is provided to all staff, volunteers, students and board members
  • Accessibility is considered in procurement and organizational planning

b) Information and Communications

  • Commitment to plain-language and accessible communication
  • Website and digital content will continue to meet WCAG 2.0 Level AA standards
  • Accessible formats and communication supports available upon request

c) Employment

  • Accessible recruitment and hiring practices
  • Individual accommodation plans for employees
  • Return-to-work processes in place
  • Workplace emergency response information provided

d) Customer Service

  • Services delivered in an accessible and trauma-informed manner
  • Support persons and service animals welcomed
  • Multiple service delivery methods (in-person, phone, virtual)
  • Accessible feedback process available

e) Built Environment

  • Ongoing identification and removal of physical barriers
  • Accessibility considered in all renovations and new locations
  • Priority given to entrances, meeting spaces, and washrooms

7. Procedures for Preventative & Emergency Maintenance

a) Preventative Maintenance (planned / routine)

Also completed through Joint Health and Safety Workplace Inspections.

These are proactive steps to keep accessible elements working properly:

  • Regular inspections – Check accessible elements (ramps, curb cuts, pathways, etc.) frequently
  • Scheduled maintenance – Create maintenance schedules to keep elements in good working order
  • Repairs & restoration – Fix wear and tear and restore features to original condition when needed
  • Monitoring & reporting – Identify defects and generate work orders for repair

b) Emergency Maintenance (unplanned issues)

  • Immediate response – Prioritize urgent repairs (e.g., broken lift, damaged walkway)
  • Take element out of service if unsafe
  • Redirect users safely – Use barriers, signage, or staff assistance
  • Provide alternative access – Ensure another accessible route or feature is available

8. Communication of Disruptions

We are committed to informing the public when accessible elements are not available:

  • Advance notice (planned work) – Explain what is unavailable, how long it will last, and alternative options
  • Immediate notice (unexpected issues) – Post notices as soon as possible
  • Where to post notices: on-site signage, website or other reasonable methods, telephone message system

Offer Alternative Access

  • Provide temporary accessible solutions where possible
  • Ensure individuals can still access the service or facility
  • Directing people to another accessible entrance
  • Providing staff assistance
  • Offering services in a different accessible location

Ensure Safety During Disruption

  • Block off unsafe areas
  • Use clear signage and barriers
  • Avoid creating new accessibility hazards

Restore the Accessible Element Promptly

  • Arrange repairs as soon as possible
  • Prioritize accessibility-related issues
  • Return the feature to full working condition

9. Contact Information

For feedback or to request this plan in an alternate format:

Department: Executive Director (Interim)
Email: dvillella@jhs-niagara.ca
Phone: 905-682-2657
Address: Niagara Region, Ontario

Document Approval

Approved by: Deanna Villella, Executive Director (Interim) Date: April 7, 2026